Responsible Gaming at pgko — Your Safety Is Our Priority
pgko believes gaming should be a form of entertainment — not a source of stress or harm. Our safe gaming tools and guidelines help ensure a healthy and enjoyable experience for you.
Why Responsible Gaming Matters
On the pgko platform, we always place the wellbeing and peace of mind of our players first. Responsible gaming is not just about following a rule — it is about knowing your own limits, enjoying yourself in a controlled way, and keeping gaming as a healthy form of entertainment in your life.
We know that gaming started for fun can gradually turn into a problem. That is why pgko provides multiple self-regulation tools for all its players, so you can keep your gaming experience entirely in your own hands.
The minimum age to register and play at pgko is 21 years. We strictly follow this policy and take all necessary steps to prevent minors from gaming. If you ever feel that gaming is going beyond your control, contact our support team right away — they are ready to help in Bengali, 24/7.
Remember: Gaming is entertainment only. Never bet with borrowed money or household funds. Responsible gaming means happy and safe gaming.
Take Control of Your Gaming Yourself
All of the following protection tools are available in your pgko account settings — easy to use and free of charge.
Deposit Limit
Set a maximum daily, weekly or monthly deposit amount. Once a limit is set it cannot be increased for 24 hours. The minimum deposit at pgko is ৳200.
Time Control
Set a limit on how long you play in one session. When the set time is up, pgko will automatically send you an alert and recommend taking a session break.
Self-Exclusion
If you feel you need a break, activate self-exclusion for anywhere from 7 days to 5 years. During this time your account will be completely inactive and no promotional messages will be sent.
Loss Limit
Set a limit on how much you are willing to lose within a given period. Once the limit is reached, pgko will automatically pause your betting access temporarily.
Cooling-Off Period
Use a cooling-off period of 24 hours to 6 weeks for a temporary break. Logging in is not possible during this time, though it is not as long-term as self-exclusion.
Support Centre
For any issue related to responsible gaming, our dedicated support team is available 24/7 in Bengali via live chat. Your identity will be kept completely confidential.
For Ages 21+ Only
Gaming and betting services at pgko are available only to individuals aged 21 or older. We verify age at the time of account registration and may request additional identification if needed.
If there are minors in your home or family, please keep your device and account login details secure. Do not share your password with anyone.
If you see or suspect a minor using pgko, let us know immediately via live chat. We will take prompt action.
For Ages 21+🛡️ Protect Yourself
Follow these steps to keep your account secure:
- Use a strong and unique password
- Turn off auto-login on your device
- Avoid using pgko on public devices
- Keep your own bKash / Nagad account separate
- Report any suspicious activity immediately
Recognise the Signs of Problem Gaming
If any of the following signs appear in your behaviour, seek help right away.
- Betting more and more to try to recover lost money
- Lying to family or friends about your gaming
- Using household or emergency funds to gamble
- Unable to stop playing, keep coming back repeatedly
- Feeling sad or restless when you cannot game
- Continuing to game with borrowed or loaned money
- Unable to give time to work, studies or family
- Unable to stop even while on a winning streak
If you notice these signs, there is nothing to be ashamed of — this is a treatable condition. Contact pgko via live chat or activate the self-exclusion tool right now.
How to Activate Self-Exclusion
You can set up self-exclusion or a deposit limit from your pgko account in just a few steps.
Log In to Your Account
Log in to pgko and click your profile icon at the top right.
Open "Responsible Gaming" Settings
From the profile menu, select the "Responsible Gaming" option.
Choose a Tool
Select whichever you need — deposit limit, time control, cooling-off or self-exclusion.
Confirm
Confirm your choice. The limit will take effect immediately. You can contact live chat for assistance.
You Are Not Alone — We Are Here for You
🎧 pgko Support Team
Whether you have a gaming concern or any question about responsible gaming, our support team is always by your side. We speak Bengali and approach your situation with empathy.
Your information will be kept completely confidential. Asking for help is an act of courage.
Questions and Answers About Responsible Gaming
Enjoy pgko's world-class games responsibly
Use our safety tools, play within your limits, and keep gaming an enjoyable experience. pgko is always by your side.