pgko Privacy Policy

pgko online casino and betting platform ("pgko", "we", "our") is committed to ensuring a safe and reliable gaming environment for players in Bangladesh. This Privacy Policy ("Policy") describes what personal information we collect when you use the pgko website or services, how that information is used, where it is stored, and what steps we take to protect your information.

By using the pgko website or creating an account, you are considered to have read, understood, and agreed to the terms of this Privacy Policy. If you disagree with any part of this Policy, we recommend that you refrain from using the pgko platform and contact our support team.

This Policy should be read together with pgko's Terms and Conditions and Responsible Gaming policy. These documents together form the complete legal framework for using our platform.

pgko collects various types of information that help us provide you with the best service. Below is a description of the information collected:

2.1 Information You Provide Directly

Information you voluntarily provide during account registration and use of our services:

• Full name and date of birth
• Email address
• Mailing address
• Identity document details (National ID / Passport) — for identity verification
• Payment method details (bKash, Nagad, Rocket, Upay or bank account number)
• Transaction History
• Communications with our support team

2.2 Automatically Collected Information

When you use the pgko platform, the following information may be collected automatically:

• IP address and device identification information
• Browser type and operating system information
• Logs of browsing and gaming activity on the platform
• Session duration and page visit information
• Referral source information

2.3 Identity Verification Information (KYC)

pgko follows a "Know Your Customer" (KYC) process for financial transactions and account verification. As part of this, photos of government-issued identity documents and proof of address documents may be required.

pgko uses the information collected from you for the following purposes:

• Account Management: To create, verify, and maintain your pgko account.
• Service Delivery: To process gaming, betting, and financial transactions.
• Identity Verification: To prevent fraud and ensure a secure environment.
• Customer Support: To resolve your questions and complaints.
• Bonuses and Promotions: To provide relevant offers based on your preferences.
• Responsible Gaming: To monitor your gaming habits and ensure protective measures are in place.
• Legal Compliance: To comply with applicable laws and regulations.
• Platform Improvement: To analyze and improve the user experience.

pgko never sells your personal information to third parties. Any use of information is limited to the purposes described in this Policy.

To ensure the security of your personal information, pgko adopts industry-standard technical and organisational measures:

4.1 Encryption Technology

All data transfers between your browser and our servers are protected by SSL (Secure Sockets Layer) encryption. Sensitive financial information is stored with additional encryption.

4.2 Access Controls

Only employees who need your personal information to carry out their responsibilities are granted access to it. All employees are bound by strict confidentiality agreements.

4.3 Retention Period

Your information is retained for as long as your account remains active. Even after an account is closed, relevant information may be retained for a defined period to meet legal obligations, resolve disputes, and prevent fraud.

4.4 Response to Data Breaches

If a security breach occurs that could put your personal information at risk, pgko will notify you within a reasonable time and take the necessary steps to resolve the situation.

pgko does not sell your information. However, information may be shared in a limited manner in the following circumstances:

5.1 Service Provider Partners

Minimal information is shared as needed for operations with payment processors (bKash, Nagad, Rocket, Upay and bank transfers), gaming software providers, and technical infrastructure service providers. These partners are required to comply with pgko's privacy standards.

5.2 Legal Authorities

We may provide information to the relevant authorities pursuant to court orders, lawful requests from investigative agencies, or obligations under applicable law.

5.3 Fraud Prevention

Necessary information may be shared with industry-recognised organisations to prevent financial fraud and money laundering.

5.4 Business Transfers

In the event of a business sale, merger, or acquisition, your information may be transferred as part of the business assets. You will be notified in advance in such cases.

The pgko website uses cookies and similar tracking technologies that improve your browsing experience and ensure the platform functions properly.

6.1 Essential Cookies

These cookies are necessary for the core functionality of the site — such as maintaining login sessions and managing security tokens.

6.2 Functional Cookies

These cookies are used to remember your preferences (such as language selection), ensuring a better experience on future visits.

6.3 Analytics Cookies

These help monitor platform usage and improve service quality. This information is processed in aggregated and anonymised form.

Most browsers offer the option to disable cookies. Please note, however, that disabling cookies may cause some features of the site to not work properly.

As a user of the pgko platform, you have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you and to receive a copy of it.
• Right of Rectification: The right to request correction of any inaccuracies in your information.
• Right of Erasure: The right to request deletion of your personal information in certain circumstances, though this may not be possible in full where legal obligations apply.
• Right to Restrict Processing: The right to request that the use of your information be limited in certain cases.
• Right to Object: The right to object to the processing of your information for specific purposes, including marketing communications.
• Right to Portability: The right to receive your information in a structured, machine-readable format.

To exercise any of the above rights, contact us at [email protected]. We will respond to your request as quickly as reasonably possible.

pgko is a platform for adults. This service is intended only for those aged 21 and above. We do not knowingly collect any personal information from minors.

An age verification process is followed at the time of account registration. If we have reason to believe that information belonging to a minor has reached us, we will delete that information immediately and close the associated account.

If you become aware that a minor is using the pgko platform, please notify our support team immediately.

The pgko platform may occasionally contain links to third-party websites. pgko is not responsible for the privacy practices of these external sites. We recommend that you read the privacy policy of any third-party site before visiting it.

Payment providers (bKash, Nagad, Rocket, Upay) follow their own privacy policies. pgko does not control how your information is used on those platforms.

pgko may update this Privacy Policy from time to time. Changes to our services, new legal requirements, or changes in business operations may result in revisions to the Policy.

For any significant changes, we will publish the updated Policy on this page with a new date and notify registered users by email. Continued use of the platform after changes are made will be considered acceptance of the updated Policy.

We recommend that you review this page periodically to stay informed about the latest Policy.

If you have any questions, concerns, or requests related to accessing your information under this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali
• Hours: Every day, at all times — BST (UTC+6)

pgko will respond to any valid privacy-related request within a reasonable time. Ensuring the security and privacy of your information is our responsibility and we take it very seriously.

For more details, please also read our Terms and Conditions and Responsible Gaming page.