pgko Complete Terms and Conditions

These terms and conditions ("Terms") form a legally binding agreement between pgko online gaming and betting platform ("pgko", "we", "us") and any user ("you", "member"). By accessing or using the pgko website, mobile version or any other digital channel, you will be considered to have fully accepted these Terms.

pgko is committed to providing a safe and reliable online gaming environment for players in Bangladesh. Our platform offers slots, cricket betting, casino games, sportsbook and many other game categories. These Terms apply to all services, products and promotional offers.

To open an account and play on pgko, you must meet the following conditions:

• You must be at least 21 years of age.
• You must be a legally competent individual.
• You are playing on your own behalf and in your own account — not on behalf of anyone else.
• You must not be on the pgko banned list.
• You may only have one active pgko account at any time.

Our platform is for personal entertainment purposes only. It may not be used for any professional, organisational or commercial purpose. Minors are strictly prohibited from creating accounts or playing games. We reserve the right to verify age at any time.

3.1 Registration Process

To create an account on pgko, you must provide accurate, complete and up-to-date information. If the name, address, mobile number or other details provided at registration are false or misleading, we reserve the right to close the account and void any funds.

3.2 Account Security

It is your responsibility to keep your password and login details completely confidential. Do not share this information with anyone else. If you suspect any unauthorised access to your account, notify the pgko support team immediately.

3.3 Identity Verification (KYC)

For security and fraud prevention purposes, pgko may request identity verification documents at any time, such as a national identity card, passport, bank statement, etc. Failure to provide documents may result in account suspension or withdrawal being withheld.

4.1 Deposits

The following methods are accepted for depositing funds on pgko: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount across all methods is ৳200. Deposited funds are generally added to your account instantly.

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 30 minutes to 3 hours. Withdrawals must be made using the same method used for the deposit. pgko reserves the right to temporarily suspend a withdrawal for security verification purposes.

4.3 Currency

All transactions on pgko are conducted in Bangladeshi Taka (BDT / ৳). Transactions in foreign currencies are not accepted directly.

5.1 Welcome Bonus

New members will receive a 100% bonus of up to ৳8,000 on their first deposit. A minimum deposit of ৳200 is required to receive this bonus. To withdraw bonus funds, the combined deposit and bonus amount must be wagered 10 times (10x).

5.2 General Bonus Rules

• Each bonus applies only once per account.
• Once a bonus reaches its specified expiry, it will be automatically cancelled.
• If evidence of bonus abuse or fraud is found, pgko may cancel the bonus and close the account.
• Multiple bonus offers cannot be combined at the same time unless specifically stated otherwise.
• pgko reserves the right to modify or withdraw any bonus offer at any time.

5.3 VIP Program

pgko's VIP program has four tiers: Bronze, Silver, Gold and Platinum. Weekly cashback benefits are available at each tier: up to 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold and 0.8% at Platinum. Based on regular activity, you can be promoted to a higher tier.

6.1 General Rules of Play

All games on pgko are operated using Random Number Generator (RNG) technology that produces fair and random results. Deliberately manipulating or attempting to manipulate game outcomes is strictly prohibited.

6.2 Prohibited Activities

The following activities are strictly prohibited:

• Creating multiple accounts for the purpose of abusing bonuses or promotions.
• Using software, bots or automated tools to play games.
• Deliberately exploiting technical errors on the platform.
• Using your account for money laundering or concealing the source of illegal funds.
• Attempting to collude with other players to determine outcomes.
• Attempting to hack, reverse engineer or unauthorisedly modify any part of the platform.

6.3 Technical Errors

pgko will not be liable if a gaming session is interrupted due to system errors, power outages or internet connectivity issues. However, pgko may at its discretion provide assistance in such cases.

All content published on the pgko website — logos, designs, graphics, software, text and other elements — is the exclusive property of pgko or licensed material. Reproducing, distributing, modifying or using any part of this content for commercial purposes without prior written permission is strictly prohibited.

The games and content of third-party game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming, Ezugi, etc.) are the intellectual property of the respective companies.

8.1 Closure by pgko

pgko may suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any clause of these Terms.
• Evidence of fraud, deception or dishonest conduct.
• Providing a false identity or registering under another person's identity.
• Violation of the age requirement.
• Compliance with instructions from law enforcement authorities.

8.2 Self-Closure

You may close your account at any time by contacting our support team. An opportunity to withdraw any remaining funds will be provided before the account is closed, subject to conditions being met.

pgko makes every effort to provide reliable service to the best of its ability. However, pgko will not bear any liability for the following:

• Any claims relating to gaming losses or missed winnings.
• Damages resulting from third-party services or technical failures.
• Cancellation of a game session due to internet disconnection.
• Issues related to your device or software.
• Damage resulting from unauthorised third-party access to your account, if you did not keep your password secure.

The collection, storage and use of your personal information is governed by our separate Privacy Policy. pgko keeps your information secure through SSL encryption and modern security measures.

pgko will never ask for your password or full payment card details via email or chat. If you receive such a request, notify the support team immediately.

pgko believes in responsible gaming. We encourage members to set their own playing limits. If you feel that gaming is negatively affecting your life, contact our support team immediately or visit our Responsible Gaming page.

pgko offers a self-exclusion feature, through which you can block access to the platform for a specified period. To use this feature, contact us via 24/7 live chat.

If you have a complaint, first contact the pgko support team. We make every effort to resolve most complaints quickly and to your satisfaction.

Dispute resolution process:

1. Submit your complaint via live chat or email.
2. Our team will provide an initial response within 48 hours.
3. Relevant transaction or game logs will be reviewed if necessary.
4. The final decision will be communicated in writing.

Live Chat: 24/7 support available in Bengali.
Email: [email protected]

These Terms are governed in accordance with relevant international online gaming regulations. pgko is committed to ensuring fair play as a safe and reliable platform. If any clause of these Terms is found to be legally unenforceable, the remaining clauses will continue in full effect.

pgko reserves the right to modify these terms and conditions at any time. A notice will be provided on the website before any changes take effect. Continued use of the platform after any changes will be considered acceptance of the updated Terms. Therefore, it is recommended that you visit this page regularly.

For any questions regarding these Terms, contact us at [email protected] or use our 24/7 live chat support.